Policies & Shipping

What Items Do We Ship?

  • Unframed Antique Maps and Reproduction Maps - Yes
  • Unframed Antique Prints and Reproduction Prints - Yes
  • Economy/Non-Archival Frames - Yes
  • Custom/Archival Frames - Some
    • Small; Medium - Yes
    • Intermediate; Large - No. If you add an intermediate or large framed map to your cart and attempt to add shipping, during checkout, the cart will indicate that the order cannot be shipped.
  • Gift products including books, magnets, mugs, map art, etc. - Yes
  • Artifacts - Some; Products too large/heavy to ship will indicate such in their product descriptions.

How Do We Package Items?

  • Unframed Fine Art Prints / Reproduction Maps: Small and Medium prints are shipped flat in plastic sleeves with rigid backing boards. Intermediate and larger prints are shipped rolled in rigid cardboard tubes with protective acid free paper linings.
  • Unframed Antique Maps: Antique maps are typically shipped flat in plastic sleeves with rigid backing boards. We carefully package each antique map to ship the best way to maintain the integrity of the map. Larger antique maps may be shipped in tubes.
  • Framed Maps: Frames are shipped in robust packaging with insurance.
  • Gift Products: Gift products are packaged with care in boxes suitable for each shipment.

Shipping Carriers and Destinations:

  • Domestic Shipments: Shipments to addresses within the USA are sent via the USPS and UPS. Tracking and shipping confirmations are automated and are sent out via email at time of shipping. We ship to American overseas / military addresses via the USPS.
  • International Shipments: As of February 16, 2024 we began to offer international shipping to many countries. International shipments are sent exclusively via DHL. We are unable to utilize any other carrier for international shipping. Shipping rates and/or applicable duties/taxes are calculated at check out. International shipping rates are set by the carrier, DHL, not by usFor countries that we do not ship to (those not listed here), we recommend customers arrange a freight-forwarding service with a U.S. ship-to address. Orders placed that ship to a freight forwarder's U.S. address will be fulfilled. Arrangement of freight-forwarding is the responsibility of the customer.
  • Shipping Charges: Calculated rates are determined by the shipping carriers we use (USPS, UPS, DHL).
  • Shipping Lead Times: Please note that while we prepare and ship each order ASAP, we cannot guarantee arrival times for shipments. Once we give the shipment to the carrier, the delivery schedule is up to the carrier. Tracking information is provided via email (after we create the shipping label) with each shipment.

Picking Up An Order:

  • When placing an order, you have the option to pick up your order in person from our retail store.
  • Orders will not be ready until after we contact you to confirm that your order is ready. We will call or email to notify you when your order is ready to be picked up.
  • Check out the lead times for our products. While most maps and reproductions can be ready within a few days, framing of maps takes two to four weeks.
  • We will hold orders for 90 days. We are not responsible for orders not picked-up within 90 days. After 90 days from day of purchase, unclaimed orders may be returned to stock and payment may not be refunded.

Returns & Defective Items: 

  • We do not accept exchanges nor returns on properly fulfilled, non-defective, or custom orders. With that said, if you are not happy with your purchase, please do not hesitate to contact us to discuss.
  • We will replace or provide a credit for any defective item within 30 days of receipt of item. Please contact us regarding any defective items.
  • We will rectify or refund any improperly fulfilled order. Please contact us regarding any improperly fulfilled orders.
  • Items Damaged in Shipping: Though we use professional and robust packaging methods, damage of items in shipment is always a possibility. Hence, we typically ship items with shipping insurance at our cost. We will ask for a buyer's assistance in processing any claims against a shipper for items damaged in shipment. Once the claim has been resolved with the shipper, we will offer a replacement or credit to a buyer for the damaged item. If we did not ship with insurance, we will do our best to replace the item or issue a refund.

Gift Cards:
Gift cards expire after seven years from date of purchase.

Pricing Policy:
We reserve the right to change, lower, or increase the price of any item at any time. If we lower a price for an item, such as when we run a sale or put an item on clearance, we do not provide retroactive refunds or credits.

All purchases made with WardMaps LLC are processed securely by our third party shopping cart and credit card processor (Shopify). WardMaps LLC is never privy to credit card data inputted on this site nor via terminals in our shop (which are all handled by Shopify). WardMaps never knowingly shares the names, emails, or any personal data about our customers with anyone.